Billing, Cancellation, And Refund Policy

Overview

Subscriptions purchased inside the iOS or Android app are processed by Apple’s App Store or Google Play. Boba Globe website subscriptions are processed by Stripe. This policy explains the purchase-specific paths for upgrades, receipts, cancellations, and refund requests.

The iOS and Android apps are the main way to subscribe to Boba Globe Pro. Website checkout may be limited or discontinued; if you already have a website subscription, the Stripe sections below continue to apply to it until it ends, and you can still manage or cancel it as described below.

App Store And Google Play Purchases

The app and store purchase sheet show the available Pro benefits, localized price, billing interval, and automatic-renewal terms before you confirm a purchase. Apple or Google handles your payment method and receipt. The Stripe-specific sections below apply to website purchases, not store purchases.

• Manage or cancel Apple renewal in Apple subscriptions, and Google Play renewal in Google Play subscriptions, using the store account that made the purchase.
• Signing out, uninstalling the app, or requesting account deletion does not cancel renewal. Cancellation generally stops future renewal while access continues through the paid period, subject to the store’s status and refund decisions.
• For an Apple refund, use Apple’s Report a Problem. For a Google Play refund, follow Google Play’s refund process. Contact Boba Globe support for help identifying a purchase or resolving entitlement problems.
• Restore purchases requires the original store account and the associated mobile sign-in identity. Website Stripe subscriptions and Only eSIM purchases do not automatically grant mobile Pro. Purchasing on more than one platform can create separate recurring subscriptions.

Nothing in the applicable store process or this policy limits mandatory consumer rights.

App Subscription Renewals, Trials, And Offers

• Boba Globe Pro in the app is offered as monthly and yearly automatically renewing subscriptions. Payment is charged to your Apple or Google account when you confirm the purchase, or when an eligible free trial ends.
• The subscription renews automatically at the end of each billing period unless you cancel before renewal. Apple generally requires cancellation at least 24 hours before the end of the current period and charges for renewal within the 24 hours before the period ends. Google Play lets you cancel at any time before the renewal date.
• Free trials: when a free trial is offered, such as a 7-day free trial on an eligible plan, the app shows the trial length and the price that applies afterward before you confirm. Apple or Google decides trial eligibility, generally for new subscribers. If you do not cancel before the trial ends, the subscription converts to a paid subscription and your store account is charged. Cancelling during a trial ends access to Pro when the trial ends or, depending on the store, may end it immediately.
• Promo codes and creator offers: an accepted creator or partner promo code can unlock a store offer, such as a percentage discount on your first billing period, for new subscribers. The app or store sheet shows the offer price, how long it lasts, and the regular renewal price before you confirm. After the offer ends, the subscription renews at the regular price unless you cancel. On iOS, you may be asked to redeem the code in Apple’s offer-code sheet. Accepted codes stay linked to your account, have no cash value, and may expire or be withdrawn.
• Price changes and notices: Apple and Google notify subscribers about renewals, price increases, and required consent under their store rules. Where applicable law requires additional renewal reminders, trial notices, or price-change notices, Boba Globe, Apple, or Google will provide them.

Website Plan Features

Where the website editor is available, free accounts can use the full editor, direct-route previews of any length, route objects, textures, styling controls, and watermarked exports up to 2 segments when browser export is supported. Pro includes export for 3+ segment journeys, real flight routes, driving/transit routes, and no watermark. Real flight routes and driving/transit routes may depend on route-provider availability, browser support, and legal or account approvals.

Website Billing

Boba Globe is operated by Something Better LLC. Web subscriptions are sold through Link using Stripe Managed Payments, which handles billing, applicable taxes, and transaction support. Manage your subscription through Link or your Boba Globe billing settings.

Website Order Confirmations And Receipts

• Before you start checkout, Boba Globe shows the selected plan price, billing interval, automatic-renewal terms, cancellation path, and links to this policy, the Terms, Privacy Policy, and Notice at Collection.
• Stripe checkout shows the final charge, applicable tax, payment method, and subscription details before payment is submitted. Review Stripe checkout before confirming the purchase.
• Stripe Managed Payments sends receipts and invoices for website purchases to your purchase email address. Boba Globe may also send account or subscription-status notifications.
• Your dashboard shows your current subscription status after Stripe confirms the checkout or billing update.
• If you do not receive an expected receipt or notice, contact [email protected] from the email address used for the purchase.

Website Invoices And Payment Methods

Stripe-hosted billing settings are available from the Boba Globe dashboard for Stripe-connected accounts. The billing portal lets paid or previously paid customers view invoice history, update payment methods, and manage subscription renewal or cancellation.

Website Renewals

• Boba Globe Pro is an automatically renewing subscription. Monthly subscriptions renew each month and annual subscriptions renew each year unless canceled before the renewal date.
• By starting Pro, you authorize Stripe to charge the selected payment method on a recurring basis for the selected billing interval until you cancel.
• Prices, taxes, and currency conversion may vary by location and payment method.
• If a payment fails, your Pro access may be paused, limited, or canceled until the billing issue is resolved.
• Promotional pricing, trials, coupons, or discounted periods may end at renewal unless Stripe checkout or the billing portal states otherwise.
• For annual subscriptions, promotional periods, and material fee changes, Boba Globe or Stripe will provide renewal reminders, price-change notices, or other subscription notices where required by law.
• If we make a material change to subscription terms, cancellation terms, or recurring fees, we will provide notice where required by law before the change takes effect.

Website Cancellations

• You can cancel a Stripe-connected Pro subscription online from the dashboard by selecting Manage Billing & Invoices.
• We do not require you to call support to cancel a subscription that you started online, although support remains available if the portal is unavailable or you need help.
• Cancellation usually stops renewal at the end of the current paid billing period unless Stripe or support confirms a different cancellation outcome.
• After cancellation, your account may return to Free limits when the paid access period ends.

Website Refunds

For a website purchase sold through Link, use the order or support link in your receipt, or visit Link, to request transaction support or a refund. Refunds are subject to the applicable purchase terms and mandatory consumer rights. You can also contact [email protected] for help identifying a purchase or resolving a Boba Globe access issue.

Legal Rights

Nothing in this policy limits any cancellation, refund, chargeback, cooling-off, or consumer rights that cannot be waived under laws that apply to you.

Billing Support

If the dashboard billing portal is unavailable, contact [email protected]. We may ask for the account email and relevant Stripe receipt, invoice, or customer information so we can locate the subscription.